The company hired a consultant to monitor the workflow, but the consultant was unable to locate any problems with the machines or the speed of the line. Therefore, the only conclusion was that alertness and fatigue were to blame. Based on this conclusion, the consultant made two recommendations: 1. Comfortable chairs were added to the assembly line.
2. Timely breaks were scheduled for the workers.
Over a period of time, these interventions did not produce any significant change in production. Workers still failed to identify defective components properly.
Answer the following questions:
1. What factors could be included in this study that were overlooked by the consultant?
2. Select a solution and decide which level of intervention seems most appropriate for implementing your solution.
3. State the reasons for your selection and describe what that intervention might look like.
4. How would you evaluate your intervention to know that you were successful?
Find a model that for testing employees that's not disruptive to the normal work day. Find a way to test several models. Gather data from previous training initiatives. It is important to understand that training may not be the solution. The solution might be rearranging the workflow or adjusting break times. Identifying the different categories that must be addresses in order to make an accurate deduction is too.
There are a number of different types of skills:
- Cognitive - or intellectual skills that require thought processes
- Perceptual - interpretation of presented information
- Motor - movement and muscle control
- Perceptual motor - involve the thought, interpretation and movement skills
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